Your support line, answered, nights, weekends, wash-day rushes
An AI agent that answers calls and chats 24/7, drafts every text reply for your team to approve, and hands you the full story of every conversation.
Every conversation lands in Cases
Calls, chats, texts, and emails converge on one queue, assigned, annotated, and resolved by your team, with the full story attached.
- Assignment and notes
- Route each case to the right teammate, with an internal note trail the whole team can see.
- Resolution library
- Close repeat issues consistently with saved resolutions your team curates over time.
- Linked to the POS customer
- Cases attach to the actual member record: plan, billing, and visit history one click away.
- Opened by automations
- A payment decline can open a case on its own, so your team is on it before the member even notices.
Hears the call, reads the account
The agent is connected to all 12 POS systems Nautilus supports: membership status, billing, and wash history at its fingertips on every call.
- Recordings and synced transcripts
- Every call is captured in stereo and transcribed in sync, so you can replay exactly what the customer heard.
- Mid-call tool calls
- Watch the agent pull up the account while the customer is still talking: lookups, history, and transfers, all visible in the call detail.
- Warm transfer to staff
- When a human is needed, the call moves to your team with the transcript and the account already attached.
Works with your existing POS: Sonny's, DRB, ICS, Micrologic, NXT Wash, Washify, and more.
Members help themselves, 24/7
The member portal handles the requests behind most support volume, no app download, just a one-time code by text or email.
- Cancel with a save offer
- Members who go to cancel see a retention offer first, so more of them pause or downsell instead of leaving.
- Pause and swap plans
- Plan changes happen in the portal instead of tying up the phone line at your busiest hour.
- Update payment in seconds
- Expired cards get fixed from a secure link, the single biggest source of declined-payment calls.
- Wash history on demand
- Members see their own visits and charges instead of calling to ask.
- OTP login, no app
- A one-time code by text or email gets members in. Nothing to download, no password to forget.
Operators save 15+ hours a week on membership management.
Your agent, your rules
Edit what it says, hear everything it said, and watch the numbers move, all from the Nautilus dashboard.
- Edit the prompt and greeting
- Change what the agent says, its instructions and its greeting, right from the dashboard. No ticket, no waiting on us.
- Review every conversation
- Stereo recordings and synced transcripts for every call, so you always know exactly what was said at 2 a.m.
- Watch volume and outcomes
- Analytics on how many calls come in, when they peak, and how they end: answered, transferred, or self-served.
Hear it take a call
Book a demo and listen to the Support Agent answer a real membership call. It's in production with multi-site operators today.
Book a demo